Code42 Admin Console

Lead the research and design effort to update the legacy Administration Console. Defined new IA and UX and implemented new UI as a part of a larger design initiative. 

Code42 product suite redesign

Initially, I was tasked with updating all Code42 web applications to have a unified navigation system and updated, matching UI. Because Code42's legacy Administration Console had the most functionality and the most user experience issues, I started there. While building the new navigation and design system, I was able to apply patterns to SharePlan, their growing file, sync and share product. 

My role:

• Interview internal departments (Support, Professional Services and Sales) to gain feedback on customer frustration, satisfaction and demands.
• Collaborate closely with product management, engineering and QA to ensure we are building a valuable, friendly and easy to use solution.
• Research and analysis to influence priority and focus.
• Build an experience that allows for styles and patterns to be shared across applications for consistency in brand and design language.
• Ongoing implementation of new unified navigation and UI for all Code42 web applications.

Administration console

The Code42's legacy Administration Console had become bloated and cumbersome over it's building years. It proved very difficult for our customers to learn and manage without attending a week long in-person series of training sessions. Because the product was new to me in the beginning, I was driven to research, dissect and understand what was going on so I could make well informed decisions and propose a solution that provides value for our users. With no set timeline or direction, I started interviewing, analyzing, documenting, thinking and creating. As a result of continuous progression, collaboration and iteration, a unified solution was conceived. The solution achieved our intended goal of improved navigation, streamlined IA and a cohesive brand experience.

Problems
Poor user experience
Poor IA
Complicated work flow
Confusing
Old technology

Audience
IT admins
System admins

Goals
Clean interface
Easy to use
Smart IA
Define a unified navigation pattern

Old UI:

Content audit, analysis and user flows:

Internal interviews and external research:

Proposed a simplified sitemap:

Resulting in final UI: